Tech support Engineer (Electrical, Hardware, L1)

HERE Technologies
Navi Mumbai, India
Added: February 26, 2024
What's the role?

  • Provide first level (Tier 1) helpdesk support (hotline) to APAC users encountering problems with capture systems
  • Installation, testing, maintenance and upgrading (HW and SW) of capture equipment
  • Install prototype equipment, repair/replace parts, diagnose technical problems, identify equipment and cabling problems, and isolate electrical and mechanical problems causing failures, and provide testing documentation for mainly the APAC region, but also globally
  • Set-up and maintain bench testing and diagnostic instances of capture systems to facilitate troubleshooting and work with peer engineering teams in troubleshooting issues
  • Work with other departments to ensure smooth repair, enhancement, and deployment of systems with minimal impact on day-to-day operations in accordance with uptime requirements
  • Provide trainings on capture systems to users and operators as required
  • Create technical documentations, training materials and user manuals
  • Ensure initiatives and projects are executed according to quality standards and other business objectives
  • Identify opportunities for continuous improvements of current systems and/or processes
  • Coordinate, plan and prepare international shipments of capture systems

Who are you?

  • Education: graduated vocational education (Level 3 or 4) of a technical profession or degree in computer science and/or electronics.
  • Work Experience: minimum of 1 year work experience within the relevant educational fields; experience with in-car computers or after-market automotive systems a plus
  • Good knowledge of computer hardware, Windows Operating System and associated tools for diagnosis and repair. Basic Linux skills advantageous
  • Excellent diagnostic and problem-solving skills, and ability to develop and recommend innovative solutions to problems

What will you get?

HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on the delivery of the company´s strategic goals while having the freedom to decide how to perform your work. We will support you in delivering your day-to-day tasks, achieving your personal goals, and develop your skills. Personal development is highly encouraged at HERE. You can take different courses and trainings at our online University, join cross-functional team projects within our Talent Platform, or attend conferences.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Make HERE your destination, we are just getting started! Apply now!

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.