Support Engineer

Added: April 9, 2024
Welcome to Perennial.

Perennial is a climate tech company on a mission to revolutionize the way the world approaches regenerative agriculture through the power of AI and remote sensing. Globally, soils are recognized by the Intergovernmental Panel on Climate Change (IPCC) as one of the largest, fastest potential methods of mitigating climate change by drawing down 3-5 billion metric tons per year of carbon dioxide from the atmosphere. Perennial is scaling up the agriculture industry's ability to fulfill that potential by providing purpose-built software and scalable measurement & verification technology that helps our customers incentivize regenerative agriculture globally. Our flagship product is the world's most advanced remote measurement technology for soil carbon sequestration and emissions, which fuses machine learning, ground observations, and satellite data to map soil carbon content from field to continent scale.

We've raised $25M+ to date from leading investors including Temasek, Bloomberg, and the Microsoft Climate Innovation Fund, and we serve customers throughout the regenerative agriculture value chain. At Perennial, you will work in a mission-driven and collaborative environment alongside a diverse team with backgrounds spanning science, technology, carbon markets, and agriculture.

Our headquarters are located in Boulder, CO USA. We are a fully-flexible company for remote and hybrid work.

About the Role:

As a Support Engineer at Perennial, you'll be at the forefront of ensuring seamless operation, supporting both internal and external customer needs as we become the leading decarbonization platform in agriculture. You will have the opportunity to work on cutting-edge technology that is revolutionizing the way that companies measure and report the impacts of climate-smart agriculture.

You will be instrumental in triaging issues, managing incoming requests, and facilitating efficient delivery of services to our customers. With the opportunity to build tooling and streamline processes, you'll play a vital part in enhancing our ability to solve problems and provide top-notch support throughout the stack.

We are looking for someone who is passionate about making a positive impact on the world and is excited about the opportunity to work on a mission-driven team. If you are someone who thrives in a collaborative and fast-paced environment and is eager to take on new challenges, we would love to hear from you!

What You'll Own:

  • Facilitate ISO27001 certification process
  • Operate existing processes to fetch and insert geospatial data
  • Write new internal scripts and processes
  • Internal assistance with engineering requests
  • Triage issues throughout the engineering stack (ML platform, DB, web and mobile apps)
  • First-line on-call for customer or internal issues

What You'll Bring:

  • Prior coding experience (Python)
  • Previous experience writing scripts
  • Experience writing SQL queries
  • Excellent debugging skills
  • Strong attention-to-detail
  • Strong communication skills

What will make you stand out:

  • Geospatial – PostGIS, GDAL, Shapely, Google Earth Engine
  • Security – ISO27001, SOC-2
  • Experience Building Internal Tooling
  • Previous startup experience
  • Javascript knowledge

You'll love working at Perennial because:

  • We live by our Core Values.
    • Speak your truths, welcome new voices.
    • Celebrate your successes, own your mistakes.
    • Solve important problems.
    • Invest in each other.
    • Build for the future.
    • Get your hands dirty!
We challenge the status quo. We're a group of people who want to create the changes we hope to see in the world. See some of our recent press about the problems we're committed to solving.

  • We invest in your life. We want to provide you with resources to meet your needs both in and outside of work. We offer generous PTO, health, vision, dental, 401k, and HSA benefits and a fully stocked kitchen to keep your mind sharp throughout the day.
  • We want you to grow. We are a team that supports each others' professional and intellectual growth. You'll have access to regular opportunities to learn from teammates and invest in your professional development.
  • We offer competitive compensation packages. Our team is our most valuable asset. We want everyone who works for us to feel fairly compensated for the impact they bring to our mission. The team member in this role can expect a starting salary in the range of $70,000 - $110,000/year alongside equity in the company.

Perennial is an equal opportunity employer. We celebrate and embrace diversity and are committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.