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Position

Sr Technical Support Engineer

Company
Company
HERE Technologies
Place
Remote
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Added: February 27, 2024
What's the role?

As member of an internal team, you will support the whole portfolio of HERE products and services, which is resulting in a very diverse and interesting day-to-day set of activities. Whilst being the technical interface, you manage technical requests and questions from and to the customer. You can rely on a dedicated, technically very knowledgeable team with a great team spirit. The position includes collaboration with cross functional internal teams in an international environment. It’s all about Win Together.

In this senior, customer-facing role you are responsible for issue resolution, product education and communicating customers’ product needs to HERE divisions. As Our Senior Technical Support Engineer you are instrumental in ensuring customer satisfaction via product & services support and issue resolution. The ideal candidate for this role will be able to support both HERE’s Map Content and Platform services.

The Key Responsibilities For This Role Are To

  • Act as an advocate for HERE's Products & Platform Services within the customer space
  • Take responsibility for post-sale support of HERE’s data products. Pro-actively identify new opportunities
  • Be responsible for managing customer needs and expectations internally, to ensure internal initiatives that reflect customer business and technical requirements. To be actively involved with other departments in order to have them contribute to the customer requirements
  • Manage relationships with customers in support of HERE Products, including conflict resolutions, strategic alignment, customer expectations, negotiations and communication
  • Manage conflict resolution and communication when customers and HERE have competing technical objectives. Take the lead when OEMs or SVs are impacted on a specific topic
  • Analyze, debug and resolve customers’ map compilation and Web API issues
  • Develop and present standard and advanced training to customers, including development of proprietary training materials for support of new or existing HERE data products
  • Coordinate and provide trainings for fellow TCS Engineers as well as internal Sales support groups, including development of proprietary training materials for support of new or existing company data products
  • Provide testing support for internal and external applications of HERE database. Organize testing efforts that cover more than one country

Who are you?

Role

This is a great role and presents you with the opportunity to work with our interesting key shareholders and customers. You will be able to interface with engineers from the client and HERE development teams. In order to be successful in this role you have:

  • JavaScript, Java or C++, Web development understanding
  • Solid experience with SQL, AWS, Oracle, DBMS is required and recommended would be Java and Mobile Application Development experience (iOS/Android)
  • Strong analytical and problem-solving skills
  • Pro-active solution orientated approach towards questions
  • Willingness to continued learning. Actively provide trainings on products and share best practices internally
  • Strong interpersonal skills, approachable, good listener
  • Good skills to deal with all levels in an organization
  • A demonstrated ability to work across functional teams to achieve common goals
  • Demonstrated ability to work in various cultural environments
  • Business fluent in English
  • Work experience in automotive or GIS related industries is niced to have

What do we offer?

  • Innovative and modern technologies
  • Truly international team of fantastic & talented people from 60+ countries worldwide, working from strong tech hubs located in Europe, US and Asia and multiple smaller locations
  • Flexible working hours & flexible approach for office vs. remote work
  • Competitive salary plus yearly variable bonus

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
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