Sr Software Engineer (Testing & Error Management)

HERE Technologies
Mumbai, India
Added: March 5, 2024
What's the role?

The HERE Professional Services Team is looking for a Sr. SW Engineer - Defect Management with proven experience in working with complex software systems. As a Sr. SW Engineer - Defect Management, you will help us deploy and improve cutting-edge navigation systems. Must have excellent communication skills and be passionate about integration etc. You will also be required to understand evolving business processes, and new demands to create efficient end-to-end process/solution design for customer/data operations that cater to internal and external customers.

  • Work in conjunction with the Project Management Team and define/document the Error Management Strategy for the Project.
  • Establish a working process flow for how bugs/issues are handled from the End Customer to the HERE Development Teams.
  • Responsible for creating clear communication channels between the Customer and Product Development Team as part of the Bug Handling Process.
  • Responsible for the daily prioritization and assignment of defects during the feature development phase and/or maturation phase of the Project.
  • Single point of contact for the customer on defect reporting and defect prioritization
  • Create and support JIRA (Using extensive JQL), and Kanban dashboards to monitor and track the Overall Fault Metrics of a Project.
  • Raise the alarm to needed escalation points when defect metrics are not being met or bottlenecks in the process exist
  • Facilitate Customer-facing technical discussions with Project/Product Teams to discuss and clarify bug-related topics.
  • Ensure defects are scheduled accordingly and monitor the throughput of defect closure using standard KPIs/Error Metrics.
  • Responsible for providing metrics to evaluate the state of the system, bug fixing velocity, bug closing velocity, and prediction models.
  • Create and maintain defect prediction models of the program in scope.
  • Apply quality engineering principles throughout the agile product lifecycle

Who are you?

  • Should have 6+ Years of Overall Experience in Testing and/or Project Management Roles with a proven record of Test Lead Skills.
  • Preferably has at least 3+ Years of Project Management Experience with excellent communication skills.
  • Strong understanding and knowledge of the Atlassian JIRA System and JIRA Query Language.
  • Good understanding of creating, and maintaining JIRA Dashboards, and Kanban Boards specific to Bug tracking
  • Ability to understand and create workable tasks from complex customer requirements.
  • Good understanding of Agile methodologies.
  • Strong communication and problem-solving skills. Proactive in taking up new challenges by learning new tools and environments.
  • Hands-on experience in Manual Testing, Error Debugging, and Error Log Analysis
  • Excellent communication skills in oral/written English and remote management skills.
  • Good people management skills and not afraid to push back on challenges.
  • Knowledgeable of typical product delivery life cycles and methods to optimize best practices.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.