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Position

Solutions Engineer

Company
Company
Tomorrow.io
Place
Boston, MA
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Added: February 9, 2024
Tomorrow.io's Customer Team makes it possible for weather-sensitive industries like technology and on on-demand, construction, aviation, energy, outdoor entertainment, autonomous cars, drones, and other forward-thinking businesses, to operate faster than the speed of weather.

We're looking for a Customer Solutions Engineer who'll have the opportunity to work with our biggest and most strategic customers, post sales. Leading all professional services for new and current customers. Finding creative solutions to configure and implement a variety of use cases. Program manage paid data analysis or weather consulting projects requested by customers, and support complicated onboarding processes. Enable customers by providing best practices and training.

What You'll Do:

  • Professional Services / Data Analysis -
    • Work cross functionally to bring resolution to customer projects
    • Lead paid configuration projects requested by customers
    • Project manage paid data analysis/science or weather consulting projects requested by customers
  • API Customer Onboarding -
    • Set up customers for immediate success by facilitating the onboarding and implementation process for new accounts.
    • Educate new customers on our products, assist in solving technical problems during initial stages , and ensure smooth adoption of our products and services.
What you bring:

  • Bachelor's degree with 4+ years of experience or 6+ years of experience in the High Tech/ Saas products industry
  • 2+ years experience working in a B2B customer facing roleStrong communication skills and desire to work closely with customers Working experience as a data analyst or Solution Engineer
  • Experience in Data Science / Machine Learning / Python - big BONUS

So if your passion is finding innovative solutions, enabling strategic customers through expert guidance and training, and managing complex projects with a creative and analytical approach - this is the place for you!

If you have reached this point and you are super excited to work for a world changing organization, but not sure you check all the boxes - we still want to speak with you! Your passion is priceless.

Tomorrow.io is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tomorrow.io participates in the E-Verify program in all US states, as required by law.

At tomorrow.io we have established a workplace culture that values fairness and equal opportunities and we believe it is crucial for fostering a positive and productive environment. Regularly reviewing and adjusting pay practices to align with legitimate drivers of pay, such as job level, geographic location, and performance, demonstrates a commitment to maintaining equity within the organization.This commitment to ongoing assessment and improvement is key to creating a workplace that is not only diverse and inclusive but also fair and just. Anticipated salary range for this role is $115K-$150K subject to local market and candidates skills and experience. Comprehensive health benefits, unlimited paid time off and other benefits included. Relocation assistance may be offered/available for certain roles.

Tomorrow.io is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at jobs@tomorrow.io.

About Tomorrow.io:

Tomorrow.io is helping Countries, Businesses and Individuals better manage their Climate Security Challenges. Fully customizable to any industry impacted by the weather, customers around the world including Uber, Delta, Ford, National Grid and more use Tomorrow.io to dramatically improve operational efficiency. Tomorrow.io was built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins.

Space: In case you have not heard, we are also going to space with our Operation Tomorrow Space initiative. We are building the first-of-its-kind proprietary satellites equipped with radar, and launching them into space to improve weather forecasting technology for everyone on Earth.

How we roll: We believe that magic happens when people work together . We believe in transparency and directness, putting work before ego, and empathy. Here, your success is achieved by your impact and deliveries and not by the hours you put in. We have flexible hours and unlimited vacation days policy.We grow fast and move faster but we always see people first. Each person has their own career growth path for we believe that the only way for the company to grow is if you grow.
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