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Position

Software Application Specialist

Company
Company
Hexagon Safety, Infrastructure & Geospatial
Place
Madison, AL
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Added: January 16, 2024
Job Description

As an Application Specialist, you will use your experience to help adapt our agencies business processes to the newly installed solutions. This results-driven professional will be responsible for helping agencies prioritize and adapt their needs within a given timetable. Primarily, you will aid in the installation, training, and adapting our product suite during the implementation timeline and manage the day-to-day tasks to keep the customer to the configuration timeline. This position is located in the Worcester, MA area.

Responsibilities may include:

  • Implementation, configuration, and training of core software
  • Setting of goals and expectations for configuration timelines with our customers
  • Tracking and reporting on actual progress made by customers to the internal project group
  • Working with software developers and project support teams
  • Meeting with system users to understand common workflows and scope
  • Helping agencies to meet needs with out of the box solutions
  • Communicating findings to technical and non-technical colleagues
  • Other duties as assigned


Qualifications

  • A bachelor's degree in computer science or related field or commensurate, documented experience in a role with similar responsibilities.
  • SSRS Report writing knowledge and experience.
  • Microsoft Power BI knowledge and experience is preferred but not required.
  • MSSQL is preferred but not required.
  • Experience in public safety workflows and software preferred but not required.
  • Excellent communication and critical thinking skills.
  • Good organizational skills and detail-oriented mindset.
  • Must be able to work in Worcester, MA.
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