Software Application Specialist

Hexagon Safety, Infrastructure & Geospatial
Madison, AL
Added: April 30, 2024
Job Description

As an Application Specialist, you will use your experience to help adapt our agencies business processes to the newly installed solutions. This results-driven professional will be responsible for helping agencies prioritize and adapt their needs within a given timetable. Primarily, you will aid in the installation and training of our Analytics products during the implementation timeline and manage the day-to-day tasks to keep the customer to the configuration timeline.

Responsibilities may include:

  • Implementation, configuration, and training of core software
  • Setting of goals and expectations for configuration timelines with our customers
  • Tracking and reporting on actual progress made by customers to the internal project group
  • Working with software developers and project support teams
  • Meeting with system users to understand common workflows and scope
  • Helping agencies to meet needs with out of the box solutions
  • Communicating findings to technical and non-technical colleagues
  • Other duties as assigned


  • Degree or Diploma in Computer Science or a related technical discipline.
  • 5+ years of technical experience using Information Management tools.
  • In-depth knowledge of more than one of the following:
  • SQL Server Analysis Services
  • SQL Server Reporting Services
  • SQL Server Database Engine
  • Microsoft Power BI knowledge and experience is required.
  • Experience with Analytical reporting (KPIs, Graphs, and Dashboards) is required.
  • Basic Integration know-how as API's / ETL.
  • Experience in public safety workflows and software preferred but not required.
  • Strong English verbal and written communication skills required.
  • Travel approximately up to 70%, including domestic and international.