ServiceNow ITAM architect

Wipro Limited
Pune, India/Remote
Added: March 21, 2024
  • At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform
  • At least 5+ years of experience in Design and Implementation of Service Now Software & IT Asset Management.
  • Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle.
  • Understand the end-to-end Software Licensing model for ServiceNow.
  • Responsible for Software Asset Management & ITAM https://www
  • with Software asset libraria
  • ns and SMEs to consolidate Software entitlement data.Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number, Version, Edition, Entitlement type,
  • etc. )is available for better normalization results.Strong knowledge on ServiceNow modu
  • les like CMDB, Discovery and other ITSM applications.Monitors results of discovered
  • software and fix any issues or anomalies identified.Monitor software from other sources
  • e.g. SCCM, Flexera, etc are ingested into ServiceNow.Establish SaaS integrations with OOB connectors
  • to ingest software usage information into ServiceNow.Establish Custom SaaS integrations where necessary
  • to ingest software usage information into ServiceNow.Monitor reconcilia
  • tion jobs and fix any issues or anomalies identified.Modify License workbench and
  • OOB reports based on requirements or top publishers.Define process for r
  • eclamation of software to ensure software compliance.Must have integrated
  • the ITAM with ITSM to develop an integrated solution.Must have
  • a working experience on domain separated environmentsParticipate in project activities including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a c
  • omprehensive strategy and delivering results on time.Create/Maintain ServiceNow SAM & HAM d
  • ocumentation/standard operating procedures documents.Writes and/or reviews system specifications, including out
  • put requirements, flow charts and techni
  • cal diagrams.Must be ITIL Foundation / CSA certif
ied.Certified CIS-ITSM / CIS-SAM / CIS-HAM preferred.