Service Desk Analyst

Ordnance Survey
Southampton, UK/Remote
Added: April 26, 2024
Our growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.

Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. And to be central to OS's vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact.

About The Role

We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business.

As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm.

What We're Looking For

If you're interested in joining a team that lies at the heart of what OS is about, we're looking for someone that can demonstrate skills and experience in:

  • Microsoft Office skills - Outlook, Word, Excel
  • Active Directory
  • Azure
  • Windows 10 / Windows 11
  • Troubleshooting and problem-solving skills
  • Organisational skills, with the ability to prioritise task and deliver to deadlines.

The rewards


We want you to love what you do. That's why our benefits package rewards a job well done. We'll give you:

  • Salary: £22,500 - £26,430 (depending on experience)
  • Performance related bonus
  • A competitive pension scheme
  • 37 hour working week (with flexible working options)
  • 25 days annual leave - (30 days after five years) bank holidays and an extra 3 over Christmas
  • Plus, a suite of excellent additional benefits


We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where there is a personal choice as to whether you work from home, one of our regional offices or spend more time at OSHQ.

Closing date Sunday, 28 April 2024

We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential.

We believe combining different backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background or religion.

We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.