Service Delivery Team Lead

Esri Malaysia
Shah Alam, Malaysia
Added: March 7, 2024

Job Description

  • To be a Team Lead in Enterprise GIS project implementation.
  • To be fully conversant and proficient in the entire ESRI software technology offering, from desktop, Server to mobile capabilities.
  • To provide advice, technical execution, and delivery of ESRI capabilities to our end users and other prospective customers.
  • To understand and build integration capabilities between ESRI technology and customer non-GIS information systems.
  • Work with customers to understand their business activities, workflows, needs and determine how GIS technology can help meet those needs and formulate and implement cost-effective GIS-based solutions.
  • To provide consultancy, from strategic analysis and advice, through technical options, platform selection and solution implementation, to performance analysis and problem solving.
  • To be able to carry out advisory, database design and data modeling tasks for both object and relational spatial databases, including Oracle, MS SQL and UML, ESRI Geodatabase, and ArcGIS Server object database.
  • Develop process improvement plans, project documentation, and client facing documentation.
  • Attain Esri Certifications.
  • To support and undertake any other tasks as requested or assigned by the reporting officer.


  • More than 8 years related working experience; with minimum of 7 years in GIS Project Implementation experience.
  • Degree in GIS/Computer Science/Information Technology/Software Engineering or a related discipline.
  • Experience in leading a small team.
  • Strong knowledge in 3 or more of the following:
  • ArcGIS Desktop/Pro
  • ArcGIS Server / ArcGIS Enterprise or Web GIS
  • SQL / Oracle / PostgreSQL Database management
  • FME or Data Interoperability
  • General IT/Network knowledge
  •  Windows Server / Linux OS
  • Esri Certified professional is an advantage.
  • Strong leadership, problem solving and creative skills and the ability to exercise sound judgement and make decisions based on accurate and timely analysis.
  • Possesses excellent written and oral English skill.

Are you driven to use your expertise for a good cause? If yes, do hit that 'Apply Now' button and let's talk!