Senior UX Researcher

Farmington Hills, MI/Remote
Added: April 26, 2024
What You'll Do

  • Activities based on in-depth knowledge and experience in one's own discipline
  • Has basic knowledge of other related disciplines, organization & processes
  • Resolve more complex problems; can take a new perspective on existing solutions/procedures
  • Acts as a resource for colleagues with less experience
  • May lead small projects or project steps within a broader project
  • Works independently with minimal guidance
  • Uses best practices and knowledge of internal or external business issues to improve products/services or processes
  • Typically resolves complex problems or problems where precedent may not exist
  • Often leads the work of small project teams
  • May train junior staff
  • Works independently

What You'll Need

  • 5+ years of experience leading UX research projects with demonstrated impact, handling all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
  • 5+ years of experience with different research methods including field research, usability, and survey design
  • BS in Human Factors, Cognitive Psychology, Human-Computer Design Engineering or related discipline.
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Passion and capacity to advocate on behalf of our users.
  • Experience working in with geographically dispersed teams
  • User research or other experience from a technical field, such as software development, or with automotive industry
  • The ability to manage ambiguity, lead research efforts autonomously, and multi-task in a fast-paced environment.
  • You reside in Eastern Standard Time.

What We Offer

A competitive compensation package, of course.

Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.

Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work from home, the office, or even abroad – each team has the flexibility to choose how they work based on business needs.

Improve your home office with a setup budget and get extra support with a monthly allowance.

Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.

Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.

Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.

Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!

Find out more about our global benefits and enjoy additional local benefits tailored to your location.

Meet your team

We’re the User Experience Design team. Fueled by user insights and data analytics, our mission is to create powerful, easy-to-use products that delight our customers, from millions of drivers to automotive customers who embed our technologies in their vehicles. We deliver the design specifications for all TomTom’s products. Joining us, you'll be part of a team that brings together design disciplines from user research to interaction, concept and visual design. Together, we'll continue to develop a map that people trust all around the world.

At TomTom...

You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 3,700 unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs .

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you . No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.