Senior AV Experience & Collaboration Engineer

Amsterdam, The Netherlands/Remote
Added: April 26, 2024
As part of the Digital Workplace Technology team, you will plan, design, deploy, and maintain the best-in-class AV service for our meeting and collaboration spaces across TomTom. This position is based at our headquarters in Amsterdam.

What You’ll Do

  • Deliver the best AV experiences for in-room and remote participants with MS Teams/Microsoft Teams Room (MTR)
  • Create, maintain, and update an AV Runbook that operates as the bible for TomTom standards where all technical parts are documented and easy to follow when it comes to project implementation and there’s a direct correlation with our current (or to be) tech stack lifecycle and its operationalization.
  • Adapt, upgrade, and maintain existing AV solutions to keep up with business requirements and user feedback
  • Work in a global team that focuses on the technologies used in the Digital Workplace to engineer and deliver solutions for our global user community, work closely with the Product Manager and our key stakeholders
  • (Remotely) manage activities of AV integration vendors during various AV projects across TomTom offices
  • Develop and maintain standards and ensure all deployed AV solutions are raised to those standards
  • Keep the AV infrastructure healthy, up-to-date, monitored, and centrally managed, minimizing operational overhead with the implementation of automation while easy to report on.
  • Lead the knowledge/skill growth with the wider Support units to offload operational workload as much as possible (if not possible to automate)
  • Deploy & document additional services relevant to the meeting experience such as Room Booking & Digital Signage across TomTom for handover to operational support
  • Handle 3rd line support related service requests and incidents for the supported technologies and infrastructure
  • Work closely with the Real Estate and Facilities teams in cross-functional projects in those domains (new offices, refreshes, decommissioning, etc).
  • Work closely with our AV partners (Neat and Microsoft) and bring to TomTom the best solutions while pushing for product features and minimizing external support needs
  • Technically lead large TT broadcast events, such as global venues (MS Teams Live Events), in collaboration with Internal Comms, partners and suppliers, and our internal support organization

What You’ll Need

  • Bachelor's degree in related technical studies, or equivalent through work experience
  • 5+ years of professional experience and expertise in an IT engineering role focused on video conferencing and AV solutions
  • Must have a good understanding of AV within MS Teams and MTR
  • Familiarity with various AV platforms and solutions and a good awareness of trends in the AV space
  • Strong analytical, and hands-on problem-solving and troubleshooting skills and ability to manage complex or escalated support issues
  • Excellent (English) communication skills and cross-cultural adaptability
  • Great stakeholder management
  • An open and collaborative mindset, especially with other teams in Shared Services and the Product Manager counterpart
  • Creative ideas, suggestions, and a new way of doing something (thinking out of the box)
  • Learning and adapting to new technologies
  • User-centric mindset (boosting user experience)
  • A nice understanding of network technologies/communication protocols
  • Ability to travel around the world, both to TomTom offices and to relevant events
  • A committed and dedicated attitude coupled with stress resilience making sure projects are delivered on time and with the level of quality expected

What We Offer

A competitive compensation package, of course.

Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.

Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work from home, the office, or even abroad – each team has the flexibility to choose how they work based on business needs.

Improve your home office with a setup budget and get extra support with a monthly allowance.

Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.

Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.

Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.

Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!

Find out more about our global benefits and enjoy additional local benefits tailored to your location.

Meet your team

We are Digital Workplace. We’re on a mission to deliver a seamless user experience across TomTom’s Digital Workplace – covering all the digital tools TomTom’ers use to do their jobs. This includes solutions for collaboration, communication, productivity, meeting rooms, and hardware. For most, Microsoft platforms and tools are at the core. On our team, you’ll help design, develop, deliver, operate, and support solutions through a defined set of services, so that together at TomTom we can better create location technologies for a safer, cleaner, congestion-free world.

At TomTom...

You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 3,700 unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs .

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you . No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.