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Position

Quality Analyst with French

Company
Company
Wipro Limited
Place
Cracow, Poland
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Added: January 16, 2024
We’re expanding our team in Cracow!

We are looking for multilingual speakers who would join our team as a Quality Analyst.

Requirements

  • Minimum B2+ level in French is a must
  • Minimum B2+ level in English is a must
  • Fluency in another European language will be a big asset
  • Bachelor degree
  • Minimum of 1 year of experience in Customer Service and good knowledge of call center
  • Experience as a Customer Care QA will be a big asset
  • Good to have digital marketing experience
  • Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will be an asset
  • Cultural awareness and appropriate sensitivity in workings across multiple countries
  • Working knowledge of database applications such as MS Office


Main responsibilities

  • Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
  • Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
  • Supporting a culture of meeting and exceeding quality customer experience satisfaction scores
  • Identifying areas of improvement


What we offer

  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
  • Great career opportunity with a leading international outsourcing company
  • Opportunity of personal development in a multinational working environment
  • Competitive salary with attractive set of social benefits
  • Relocation package


If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, do not hesitate to suggest them to apply.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.
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