Project Manager

Milan, Italy/Remote
Added: April 30, 2024

Project Manager

Our mission is to support customers keep our communities warm, safe, and running, sustainably.

We make this possible, providing our customers with the best-of-breed Field Service Management software platform specifically designed for linear asset management, and through our industry experts and cutting-edge technologies.

A career at OverIT means unleashing your potential in a high-growth and high-energy environment. Moreover, you will join a SaaS company committed to becoming a global leader in FSM while enhancing your potential in a great place to work.

We are committed to growing along with our customers and partners, inspiring talents, and giving back to the community. We rely on four core values: trust, customer success, excellence, and simplicity.

Job Overview

To further expand our Customer Success Group (CSG) division, we are looking for a Project Manager with a strong background in IT and IT consulting. The resource will lead challenging and complex software implementations with an eye toward maximizing customer satisfaction, while respecting project roadmap, quality standards, and budget targets. Reporting to the Project Delivery Director (horizontal practice), you will be responsible for overseeing all phases and resources across one or many vertical business units, from project planning, through its execution, up to its closure. This includes: managing risks/mitigation plans as well as ensuring effective communication with the stakeholders.

Key Responsibilities

  • Project Planning: define project scope, goals, and deliverables, as well as develop project plans and resource requirements.
  • Team Management: assign tasks and responsibilities, monitor team performance, and provide feedback, fostering a positive team environment while managing conflicts and resolving issues.
  • Communication and Stakeholder Management: manage stakeholders’ expectations and requirements, as well as facilitate communication among team members.
  • Risk Management: identify potential risks and develop risk mitigation strategies throughout the project lifecycle.
  • Quality Assurance: ensure that project deliverables meet quality standards, conduct quality audits and reviews, and implement quality improvement processes.
  • Project Closure: conduct project post-mortem meetings to identify lessons learned, close out project contracts and deliverables, and archive project documents and other artifacts.
  • Customer Centricity: effectively collaborate with Solutions Architects and other technical resources to articulate customers’ needs and identify new potential business opportunities.

Required Experience and Skills:

  • 3+ years of experience as IT Project Manager using both Agile and Waterfall methodologies in other SaaS companies or system integrators.
  • Proven experience in delivering complex and international projects, leading cross-functional teams, using best practices, adequate tools (e.g., Microsoft 365, Atlassian, Azure, SAP ByD), and procedures (e.g., SecDevOps).
  • Excellent written and verbal communication skills to efficiently present the project aspects to top management executives both internally as well as on the client side.
  • Experience in gathering customer requirements, product backlog prioritization, developing effort estimations/planning, and issuing Statements of Works.
  • Fluent English, both spoken and written (B2). Desired certifications: PMI-ACP / CSM / CSPO / PMP / ITIL / PRINCE.
  • Prior experience in managing and overseeing the delivery of Field Service Management solutions for any of these industries: Energy, Utilities, Telco, and Rail) is a nice to have.
  • Willingness to travel to the customer's premises (located in Milan)

Why join us

  • Location flexible approach: you will be able to choose where to work from within Italy (and within the constraints of the business requirements).
  • Learning Path: since we advocate continued learning, you will have free access to the e-learning platforms and participation in the training courses.
  • Meal vouchers: even if you work remotely.
  • Stimulating, young, innovative, and global working environment to unleash your full growth potential.

At OverIT we value diversity and are committed to equal employment opportunities regardless of religion, age, disability, sexual orientation, gender perception or identity, ethnicity, or place of origin.

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