Manager, Direct Access Support Engineers

Longmont, CO
Added: February 9, 2024
Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness. We are hiring a Manager for Direct Access Support Engineers,  to join our team in Longmont, CO.

Your Project: In this role, you will help direct the operational mission and team members in support of International Defense and Intelligence customers through the Direct Access Program.  You will preserve the spacecraft and ground systems, ensure existing and potential satellite tasking requirements are met, generating revenue in the form of imagery and ancillary data for Maxar Intelligence's internal and external customers Service Level Agreements.

Your Career: We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.

What We Offer: Time for dedicated professional development, conference attendance, corporate partner and industry training, peer group collaboration, hackathons, as well as paid certifications, education reimbursement and student loan forgiveness. There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution

to our collective mission. So, we recognize that with best-in-class benefits like:

  • 401K
  • Career growth opportunities
  • Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
  • Program to help you grow like tuition reimbursement, hackathons, and career development
  • Student loan repayment
  • Generous time off
  • Plus everything you’d expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

What you'll do day-to-day (with your colleagues):

Manage an integrated ground and planning team of five or more engineers in support of Maxar Intelligence satellite constellation and ground infrastructure along with other support teams as directed by management.

Direct the team responsible for mission success and system performance necessary to meet customer requirements in a 24/7 environment.

Draft, validate, support and enforce operational procedures and completion of required trainings.

Maintain a high level of situational awareness of all planning and operations activities for Direct Access Facilities.

Develop and maintain relationships with various support teams such as spacecraft and operations engineering, Direct Access & Remote Systems engineers and management, training, production, IT and planning teams.

Provide support for Commercial and Defense Intelligence Direct Access Facility contracts and ensuring terms and conditions are supportable by the ground system architecture.

Daily coordination with Maxar operations and engineering leadership and regional collection planning teams.

Provide effective communication with team members, cross-departmental staff and leaders regarding operational status, customer satisfaction, and incident management of business impacts and resolution.

Communicate with external customers regarding operational capabilities to include mission status, planned and unplanned maintenance activities, the impacts of the activities, and the mitigations in place to minimize the impacts.

Interview, train, evaluate, coach, support career development and corrective actions and preventative solutions for team members.

Minimum requirements for this position:

Must be a U.S. citizen and possess a current / active Secret security clearance

Bachelor’s degree in business administration, engineering, or a related field. Four additional years of experience may be substituted for a degree

Minimum of 5 years of experience in Operations Management or Technical Project Management

Minimum Of 2 Years Of Experience Troubleshooting technical issues

Ability to accommodate 24/7 rotational shift workers and support outside of regular shifts, as required

These skills would be amazing:

4+ years of leadership experience

Experience with aerospace and/or satellite ground systems

Troubleshooting experience for AWS-based systems

Ability to engage with crew members and adjacent teams; previous experience in customer facing roles

Must possess/demonstrate excellent verbal and written communication skills

Calm disposition in stressful situations

Proficiency in Windows and Linux environments

Proficiency in understanding and modifying XML and JSON as well as scripting in Python and Ruby

Ability to support time-sensitive requirements

Ability to work independently and in a team environment

Ability to multi-task, results driven, strong sense of ownership and urgency

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.