Mainframe Consultant

Wipro Limited
Added: January 16, 2024

Shift: 24*7 support

Knowledge and Skills:

• Transmissions related - zOS Mainframe, JCL, Control-M, Elastic

• Debug and understand mainframe JCL.

• Understand / manage file transfer protocols (Axway knowledge a plus)

• Understand Job Scheduling process (Control-M preferred)

• Elastic troubleshooting skills

• Office365 skills

• Good documentation and written skills – client facing.

• Client centric and good communication skills mandatory – client facing.

• Troubleshooting and diagnostic skills - mandatory


• Subject matter experts responsible for skilled Level 3 activities

• Resolve complicated issues escalated from Level 2 teams.

• Perform in-depth Root Cause Analysis (RCA) and Problem Management activities.

• Handle Major Incidents and drive SWAT Calls implementing Risk.

• Implement Level 1 & 2 complex Changes.

• Vulnerability remediation and Service Requests.

• Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of Operations through Shift Left Service delivery.

• Lead Audit and DR activities as per schedule

• Patching for all supported products

• Introducing automation and/or CI continuous improvements (e,g., health checks, patching, minor repetitive changes)

• Trend analysis on tickets for improvement opportunities for alerts and abatement of SINCs

• Capacity management

• Training / mentoring L2 analysts to groom further expertise.

• Cross-training other members of the team to build more breadth in coverage.

• Participate in training for new technologies as delivered by the ENG teams for support.

• Backup for the NT Operations Manager in his/her absence with change approvals

• Backup for the NT Operations Manager in his/her absence with attendance at CABs

• Attendance at the morning call to participate in prior-day's color call.

• Overseeing and participating in documentation maintenance

• Creation of documentation for each lesson learned by lower-level analysts to utilize in training.

• Overseeing quarterly access reviews

• Overseeing ticket quality

• Maintaining the monthly middleware metrics

• Oncall escalation support and upkeep of OnCall Schedules

• Overseeing the creation of and sharing the weekly team roster for the team

• Knowing escalation paths and expectations for least impacts to business and clients (e.g., CHAPS, ETR, HFS...)

• Acknowledging change tasks for proper content

• Debug and understand mainframe JCL.

• Understand / manage file transfer protocols.

• Understand Control-M job scheduling.

• Elastic troubleshooting skills

• Responding to client requests over phone / email

• Troubleshooting and diagnostic skills - mandatory

• Training and coaching team