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Position

Junior Software Support Engineer

Company
Company
1Spatial
Place
Remote
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Added: March 5, 2024
Employment type: Full time, Permanent

Job location: Cambridge, UK (Hybrid) /Remote within the UK

1Spatial Group Limited is a leading global provider of software, solutions, and services for managing location data. Whether mapping the natural world or physical infrastructure, our systems enable the management of complex spatial data to deliver profound benefits on a global scale: protecting the environment, improving quality and security of essential services, reducing costs on large-scale government programmes and many more.

Everything we do is built around a commitment to doing the right thing for our customers, our people and our planet. Our Mission, Vision, Purpose and Values (We Respect, We Innovate, We Collaborate, We Trust and We Care!) guide the way we do business.

We are headquartered in Cambridge, UK, with operations in the UK, Ireland, USA, France, Belgium, Australia and Tunisia.

Are you a good fit for the 1Spatial Customer Support team?

As a Junior Software Support Engineer at 1Spatial, you will be working as part of a multidisciplinary team that play a critical role within the wider Delivery team. You will have the opportunity to develop a great working knowledge of the products that make up our 1Spatial Platform, and the solutions that have 1Spatial technology at their core. This role is varied and interesting, you will work closely with other teams in the company including development, testing, product management, professional services and sales in a highly collaborative, agile environment. Your passion for exceptional customer service, along with your excellent communication skills, will help to build and maintain working relationships with our customers and your colleagues.

You will be responsible for:

Following completion of your training, your responsibilities will include:

  • Troubleshooting and resolving technical support case requests via email, phone, and remote sessions
  • Diagnosing, investigating, and replicating software issues, conducting root cause investigations, feeding vital information back to the development and project teams
  • Assuming ownership of the lifecycle of your assigned cases. Ensuring that accurate case notes are maintained in the service desk system, and that all progress is communicated to the customer
  • Support case queue management
  • Software licence administration and delivery
  • Continually enhancing product and technical knowledge through learning and engagement with colleagues
  • You may be asked to be part of a team on rota to provide on-call support outside of office hours. This includes generous, additional remuneration on top of your salary

Requirements

Suitable applicants will have:

  • Computing, IT or GIS (Geographic Information Systems) qualifications. In lieu of this, suitable experience in a technical role will be considered
  • A minimum of 4 GCSEs A C grades (or equivalent) including English, Maths, Science
  • Experience of MS Office applications
  • A pragmatic approach to problem solving, strong customer-facing skills, strong analytical skills, and attention to detail
  • Ability to work on own initiative and as part of a team, prioritising work based on the demands of the department and their own workload
  • Good interpersonal and communication skills
  • A passion for technology, to gain experience and develop skills
  • Ability to travel to customer sites within the UK as and when required

It would be advantageous to have:

  • Previous experience in a technical support role
  • Knowledge of Geospatial technologies and data
  • Ability to analyse system and software log files

Benefits

What we can offer you:

  • Fantastic opportunity to work for a company that has been named amongst the Top 100 Most Loved Workplaces® list in the UK, and Top 100 companies in the Cambridgeshire area
  • Long-term career prospects with opportunities to develop – the job is what you make it!
  • Friendly and collaborative environment where every 1Team member is treated with respect and trust
  • Flexibility

In addition to…

  • 25 days annual leave, plus birthday day off, plus option to buy/sell further annual leave
  • Pension scheme (employer and employee contributions)
  • Group income protection scheme and Life Assurance
  • Private Health Insurance and Health Cash Plan
  • Cycle to work scheme
  • Enhanced Maternity and Paternity Pay
  • Personal Development Allowance

Please note that we require that all candidates are able to demonstrate their eligibility to work in the UK.
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