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Position

Junior Customer Engineer

Company
Company
Woolpert
Place
Remote
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Added: April 17, 2024
Overview

Woolpert, Inc. is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending site and architectural design excellence with innovative technology and geospatial applications. Woolpert is certified as an Employer of Choice by Great Place To Work®. We believe great companies are built from exceptional people and amazing clients. Because of our growth, we are seeking an experienced Junior Customer Engineer.

Do you consider yourself a great customer- or user-facing Software Engineer, Sales Engineer, Customer Engineer, or Solutions Consultant? If so, the Woolpert Digital Innovations Team is interested in you. Woolpert has a successful business building Location-based Solutions for our customers using Google Maps, Cloud and Workspace technologies. We are seeking a Junior Customer Engineer (CE) for our Digital Innovations Team.

Locations:

Remote (US, lower 48).

As a Junior Customer Engineer (CE) within the Woolpert Digital Innovations team, your primary responsibility is to provide pre and post-sales engineering support to our Google Maps and Cloud customers. You will master the Google Maps Platform (GMP), validate your customer responses through working code and contribute your findings to our knowledge base. You will also consult with more senior CEs on an as-needed basis.

About Woolpert CEs:

Woolpert Customer Engineers (CEs) play a critical role in introducing or reinforcing the Cloud-first, Cloud-native mindset to our customers. CEs are both technical subject matter experts and creative advocates for customer-centric solutions. You will interface with our existing and prospective clients, from initial intake through solution implementation. You will create proof-of-concepts using a variety of Google, 3rd Party commercial, and open source tools. You will introduce a modern approach to productivity and product delivery to those customers.

Working with Field Sales Representatives (FSRs), Woolpert subject matter experts (SMEs), and Customer Success Managers (CSMs), you will design and build prototypes, using Google products and services. You will successfully deliver best-in-class solutions for our clients, and affect change throughout their enterprises.

Success will be measured by your ability to complete the loop from (a) new customer business, through (b) implementation and deployment, and into (c) production delivery of maintainable solutions. Your customers are happy, and happy customers are repeat customers.

Responsibilities

  • Conduct interactive sessions for troubleshooting problems, recommending best practices, and technical Q&A.
  • Provide technical support to customer questions in our ticketing system, via email and on interactive calls.
  • Create and maintain tech support articles in our knowledge base.
  • Consult with new and existing customers on business and technical requirements, with a focus on Cloud solutions (IaaS, PaaS, SaaS, hybrid Cloud). This includes developing Cloud resource usage estimates, and budgets, for customers.
  • Build or support rapid proof-of-concepts (POCs) and proof of value experiments.
  • Deploy software and solutions to cloud infrastructure in a repeatable way.

Qualifications

  • BS in Computer Science or similar field or 2+ years experience working as a software engineer.
  • Experience building and deploying production-grade solutions in a Cloud environment such as Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, or similar.
  • Proficient in at least one of: Java, C#, C++, Python, Go, modern JavaScript.
  • Experience interacting with clients.

Presenting Opportunities and Challenges at Every Turn...

As a firm that recognizes the importance of developing top talent from within, our employees have access to a wide range of training and coaching programs and are rewarded for their achievements through our excellent benefits package and competitive salaries.

Our vision: http://woolpert.com/about-us/

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via-email, the internet or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.
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