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Position

HelpLine Tier 1 Support

Company
Company
Wipro Limited
Place
Elk Grove, CA
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Added: January 16, 2024

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS

• FY22 REVENUE 10.4 BN USD

• WE’RE PRESENT IN 66 COUNTRIES

• OVER 1,400 ACTIVE GLOBAL CLIENTS

Job Role: HelpLine Tier 1 Support

Location: Elk Grove, CA (Onsite)

Role Summary

HelpLine Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills.


Responsibilities and Duties:

  • Written Communication 2-5 years Is Required
  • Mac OS X 2-5 years Is Required
  • Time Management 2-5 years Is Required
  • Communication Skill 2-5 years Is Required
  • Problem Solving 2-5 years Is Required
  • iOS2 5 years Is Required

Qualification and Skills:

  • Apple Certified Support Professional
  • Cisco CCNA certification
  • CompTIA A+ certification
  • Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

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