Helpdesk Technician II

Pape-Dawson Engineers
Plano, TX/Remote
Added: March 18, 2024

This position provides support to end users for computer, application, system, device, access, and hardware issues.


  • Responds to telephone, email and on-line requests for technical support.
  • Documents, tracks, and monitors the problem using applicable systems and tools.
  • Identifies, researches and resolves complex technical problems.
  • Participate in corporate resource development initiatives.
  • Coordinate and collaborate successfully with other IT team members to resolve user problems.
  • Train, coach or assist less experienced team members.


  • High School Diploma with at least 4-6 years of related experience OR Associate's Degree with 2-4 years of related experience.
  • Previous experience depending on education level, in a similar role within a corporate environment.
  • Shows proficiency in multiple competencies relevant to the job functions.
  • Works independently within established procedures associated with the job function yet flexible, as appropriate to needs of the department.
  • Exceptional communication skills, both oral and written.
  • Ability to develop and maintain professional relationships with any level of employee within an organization.
  • Proactive in managing time and priorities; must be flexible.
  • Must be available to work Monday through Friday, from 8am to 5pm, with optional overtime opportunities for support and IT project efforts .

All qualified applicants for Pape-Dawson Engineers will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.