Field Application Engineer

Paris, France/Remote
Added: April 13, 2024
Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, and Sophia-Antipolis (Nice). To support our global outreach, we also operate commercial offices in UK, Belgium, Spain, Hong Kong, and Singapore.

Also, you can find below some interesting links about who we are and what we do :

Insights about Outsight

Our Video center showcases some applications of our technology

Some articles to better understand what we do: Outsight in a nutshell, How LiDAR helps Airports with increasing traffic? and People Monitoring using LiDAR

As a Field Application Engineer (a specialized IT professional) you play a crucial role in the successful deployment and integration of our “Spatial Intelligence Platform” solutions for businesses. You possess a comprehensive understanding of the solution's architecture, functionality, and integration requirements, ensuring that it is properly implemented and integrated into the customer's environment.

What will be your contribution?

  • Solution Design and Configuration: Collaborate with customers, product managers, and other stakeholders to define the specific requirements and configuration of the solution, ensuring it aligns with the customer's business goals and technical infrastructure
  • Deployment and Optimization: Plan, execute, and monitor the deployment process, ensuring that all components are installed, configured, and integrated smoothly. Optimize the solution's performance and scalability to meet the customer's growing needs
  • Technical Support and Training: Provide hands-on technical support to customers, resolving issues, troubleshooting problems, and optimizing the solution's performance. Conduct training sessions to empower customers to effectively utilize the solution and maximize its benefits
  • Documentation and Knowledge Sharing: Document the implementation process, configuration steps, and troubleshooting procedures to provide ongoing support to customers and future SIEs. Share knowledge and best practices with colleagues to enhance the team's expertise and consistency
  • Project Management: Effectively manage and oversee the implementation project, ensuring adherence to timelines, budgets, and quality standards. Identify and mitigate potential risks, manage stakeholder expectations, and collaborate with cross-functional teams
  • Generation of new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demo of Outsight solutions and attending to pre-sales customer meetings when requested
  • Product improvement: Provide valuable feedback on product features, and customer support experience, and in particular document Product Feature Requests

What are the requirements for the role?

  • Master’s in Computer Science or equivalent practical experience
  • Minimum of 3 years in a similar role, demonstrating a history of effective project management and customer engagement
  • Problem-solving Skills
  • Adaptability and Learning Agility
  • Technical Expertise in modern Hybrid Cloud Architecture (Networking, Security, Container Orchestration)
  • Project Management Skills
  • Clear communicator, capable of simplifying complex technical concepts
  • Fluent in English
  • Proactive, detail-oriented, with a proven ability to work collaboratively in a fast-paced environment
  • Willingness to travel

Why join us?

  • High-growth global leader in the burgeoning field of 3D Edge AI software (73 patents filed)
  • Scale up with significant resources
  • Talented and driven global team of experts
  • A position where you can express your creativity and realize your potential

Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.