Experienced claims handler - Insurance

Norwich, UK
Added: February 15, 2024
Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

We are now looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World’s Best Employer and Best Employer for Women.

As an Experienced Motor Claims Handler, you will have a background in resolving liability and/or working in credit hire. You will proactively seek evidence to determine who is at fault for the accident whilst managing claims to a resolution.

The role will predominantly be office-based whilst in training with the ability to work hybrid once training has been signed off.

Responsibilities Include

  • Understanding of credit hire laws, rules, and protocols.
  • Handle inbound and outbound calls.
  • Request evidence and investigate the circumstances surrounding the accident to determine proximate cause, liability, and confirm indemnity.
  • Request relevant documentation to enable an efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.
  • Nominate or instruct solicitors when required.
  • Identify any possible fraud concerns and manage where applicable.
  • Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
  • Manage own caseload efficiently to achieve monthly targets individually and as part of a team, whilst also maintaining a high standard of quality to meet both internal and external audit requirements.

Core Benefits

  • 25 days holiday plus Bank Holidays and Wellbeing time
  • Smart casual dress
  • Participation in the discretionary bonus scheme
  • Opportunity to opt into flexible benefits (at a cost to you) including Private Medical Insurance and Travel Insurance
  • Access to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
  • Free yearly eye test and discount on new frames and lenses
  • Barre, Yoga, Pilates & Mindfulness virtual classes
  • Plus more!


  • Attention to detail
  • Ability to embrace change
  • Analytical nature
  • Communication
  • Confident decision maker
  • Customer Service
  • Determination
  • Integrity
  • Negotiation
  • Organised
  • Patience
  • Relationship building skills
  • Target driven
  • Teamwork

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.

  • Be Remarkable by doing something better each day in service to our customers and each other
  • Add Value by delivering immediate and sustained results that drive positive outcomes
  • Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.