Endpoint Administrator/Data Center Technician

Longmont, CO
Added: February 9, 2024
Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness. We are hiring immediately for an Endpoint Administrator/Data Center Technician that holds an active Security Clearance (minimum Secret, Top Secret preferred) for our Longmont, CO office.

As an Endpoint Administrator/Data Center Technician, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, rack mounted server and storage devices and networked systems. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. You must be able to troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to, hardware copper and fiber related problems.

What you will do day to day:

Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

Troubleshoot and solve a range of datacenter infrastructure issues including but not limited to hardware copper and fiber related problems.

Run and maintain the data center to include structured cabling as well as power and cooling in racks.

Installation of servers, storage and network gear into server racks.

Tracking and labeling of all connections and assets in all IT spaces as well as data centers.

Monitor tickets & workflows and in accordance with team’s SLAs.

Create documentation where documentation is absent.

Administer Active Directory accounts.

Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support.

Utilize remote user support tools to provide support.

Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.).

Perform (advanced) Windows 10, MAC OS troubleshooting.

Perform (basic) Linux troubleshooting.

Provide Service Desk escalations.

Perform physical hardware setup and tear down.

Image systems and deploy software through SCCM.

Provide rotational on-call support.

Professional written and interpersonal skills are essential when communicating with customers and clients.

Maintain a high level of customer-service in all situations.

Minimum 4 Days Onsite Required.

Life with Us:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

  • Career growth opportunities
  • Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
  • Program to help you grow like tuition reimbursement, hackathons, and career development
  • Student loan repayment
  • Generous time off
  • Plus, everything you’d expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has a variety of resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.

Required Skills:

U.S. Citizen

Active Secret Clearance

Associate degree or bachelor’s degree in computer science or closely related field.

2-4 years’ experience in technical support roleExperience may be substituted for education.

Demonstrated experience supporting Windows 10, MAC OS, iOS, Android, Office 2016 and 0365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.

Experience with structure cabling installation and troubleshooting.

Experience with servers and troubleshooting.

Ability to be on call on a rotational basis.

These Skills Would Be Amazing:

Experience supporting an enterprise environment.

Active Top-Secret Clearance.

Active CI Polygraph

Active Security+ certification

Ability to prioritize and manage several milestones and projects efficiently.

Experience installing and configuring computer systems and applications for a large company.

Experience working in an Agile environment.

Experience with SharePoint.

Experience with Visio.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.