Embedded Engineer (GIS)

Esri Malaysia
Shah Alam, Malaysia
Added: May 8, 2024

About Us

We are a multi-national organization specializing in enterprise software solutions for large public sector customers, GLC, and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging strong brand recognition, globally proven solutions, and industry expertise in Malaysia, South Asia, and USA. We have the largest market share and business growth is promising. The existing pool of resources is capable of providing high-quality consultancy services, project implementation, and comprehensive customer support. However, due to rapid growth, we seek qualified and enthusiastic professionals with various skillsets and positive attitudes to be part of our growth expansion.

What’s in it for you if you join our AWESOME team?

  • You will work 5 days per week (Monday to Friday).
  • Yearly bonus & increment based on performance.
  • Attractive Flexi Benefits (eg. Dental, Optical, Health Screening & Telecommunication accessories.
  • Mobile Allowance.
  • Near to LRT Subang Jaya

What are your responsibilities?

  • This role will act as a Resident Engineer, supporting customers and ensuring the successful implementation and utilization of ArcGIS deployment in their workplace.
  • Provide on-site technical support to customers, assisting them with the installation, configuration, and troubleshooting ArcGIS software.
  • Address customer inquiries, concerns, and issues related to ArcGIS, offering solutions and guidance as needed.
  • Conduct hands-on or on-the-job transfer-of-technology sessions for customers to familiarize them with the features and functionality of the software.

5. Investigate and resolve technical issues encountered by customers, working closely with the

professional services and technical support team if necessary to provide timely solutions.

6. Maintain detailed records of customer interactions, including issues reported, solutions

provided, and any customizations made to the software.

7. Build and maintain strong relationships with customers, acting as a trusted advisor and point

of contact for all technical matters related to the software.

Who are we hiring?

  • Possess Degree in GIS/Geomatics/Remote Sensing/Computer Science/Information Technology or a related discipline.
  • 3 to 5 years of related working experience; with at least 3 years of experience in GIS system development project implementation or technical support experience
  • Strong knowledge in 3 or more of the following:-

o ArcGIS Server / ArcGIS Enterprise or Web GIS

o ArcGIS Desktop / Pro

o FME/Data Interoperability

o SQL / Oracle / PostgreSQL Database management

o General IT/Network knowledge

o Backup & Disaster Recovery

4.Proficiency in computer fundamentals, including familiarity with operating systems (e.g.,

Windows, macOS, Linux) and general software applications.

5.Understanding of basic networking concepts, such as IP addressing, TCP/IP protocols, and

network configurations.

6.Strong analytical and problem-solving skills to diagnose and resolve technical issues


7.Excellent verbal and written communication skills are essential for effectively interacting with

customers and conveying technical information clearly and concisely.

8.Esri Certified professional is an advantage:

*Only shortlisted candidates will be contacted*.