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Position

Director of Product Operations

Company
Company
ICEYE
Place
Espoo, Finland/Remote
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Added: March 26, 2024
Location: Finland or Poland

About Us:

ICEYE is a Finnish New Space company with the largest constellation of commercial synthetic aperture radar (SAR) satellites in space today. Our employees come from over 57 countries spanning expertise from areas including engineering, software development, geospatial, data science, remote sensing, and radar technology.

Within ICEYE, the Solutions Team is dedicated to developing and deploying products that mitigate damage from, quantify the impact of, and handle the outcome of global natural catastrophe events. In order to sustainably deliver our global natural catastrophe products, we have built an international team responsible for the 24/7 operations of our solutions. We are looking for an experienced and tactical operational leader for the role of Director of Operations. This person will be responsible for bringing structure, reliability, and sustainability to ensure product SLAs are systematically achieved while improving work-life balance for the team.

Position Overview:

As the Director of Product Operations at ICEYE, you will play a critical role in building and leading the operational teams that are at the forefront of our 24/7 global product delivery. Your leadership will ensure our operations run seamlessly around the clock, maintaining the highest standards of quality, and meeting rigorous SLAs. You will be directly responsible for the operational strategy, team management, and delivery of products that make a difference in the world. This role reports directly to the VP of Product and Engineering for Solutions.

Key Responsibilities:

  • Operational Excellence:
    • Develop and implement operational strategies that ensure 24/7 production capabilities across multiple time zones.
    • Monitor operational performance against SLAs and KPIs, implementing improvements as necessary to meet or exceed targets.
  • Team Leadership and Development:
    • Lead, motivate, and support a large, international team, ensuring high performance, employee engagement, and continuous professional development while being sensitive and in tune to cultural differences and needs.
    • Foster a culture of excellence, innovation, and accountability across the team.
  • Stakeholder Management:
    • Act as the primary point of contact for internal and external stakeholders on all matters related to product delivery and operational performance.
    • Create optimized communication across a variety of stakeholders about operational status (commercial, engineering, product, operations) to ensure clarity and transparency
    • Build and maintain strong relationships with stakeholders, ensuring alignment with business goals and customer expectations.
  • Risk Management and Compliance:
    • Develop and maintain robust risk management practices to identify, assess, and mitigate risks associated with product operations.
    • Ensure best security practices in product delivery
    • Ensure compliance with all relevant regulations, standards, and ethical practices.
  • Resource and Budget Management:
    • Efficiently manage resources and budgets to optimize operational efficiency and cost-effectiveness.
    • Plan and allocate resources to ensure uninterrupted operations and the timely delivery of products.
  • Innovation and Process Improvement:
    • Lead initiatives to streamline operations, incorporating innovative technologies and methodologies to enhance productivity and product quality.
    • Encourage a culture of continuous improvement, soliciting feedback from the team to optimize operational processes.
Requirements

Education and Experience:

  • Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree or MBA is preferred.
  • Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role overseeing large, international teams.

Skills and Abilities:

  • Experience delivering software and services in a live environment
  • Experience with help-desk implementation
  • Proven ability to lead and manage a diverse, international team operating in a 24/7 environment.
  • Strong understanding of operational metrics, SLAs, and KPIs, with a track record of achieving or surpassing them.
  • Excellent communication and interpersonal skills, capable of building and maintaining strong relationships with stakeholders at all levels.
  • Advanced problem-solving and decision-making abilities, with the capacity to address complex challenges in a fast-paced, high-pressure environment.
  • Deep knowledge of risk management practices and compliance regulations relevant to the production of natural catastrophe products.

Personal Attributes:

  • Exceptional leadership and team-building skills.
  • Resilience and flexibility to manage in a dynamic environment with shifting priorities.
  • A strategic thinker with a strong operational and tactical focus.
  • Commitment to ethical practices, sustainability, and social responsibility.

Why Join ICEYE?

  • Impactful Product Development: Build products that help people plan for and recover from natural catastrophes.
  • Cutting-Edge Technology: Be at the forefront of space technology and work on groundbreaking projects in the remote sensing and natural catastrophe prediction space.
  • Creative Freedom: We value innovation and encourage our team members to think outside the box and push boundaries.
  • Impact: Make a real impact on the world by contributing to solutions that protect and improve lives.
  • Startup/Scaleup Culture: Enjoy the dynamic and collaborative atmosphere of a young company with a passion for space exploration.

Benefits

  • A job that matters in a dynamic New Space environment with a scale-up approach
  • An independent role with a supportive and diverse work environment
  • Occupational healthcare, occupational and private insurance
  • A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
  • Phone subscription with iPhone of choice
  • Relocation support (i.e. flight tickets, accommodation, relocation agency support)
  • Time for self-development, research, training, conferences, or certification schemes
  • Inspiring and collaborating offices and silent workspaces enable you to focus
  • A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Diversity and inclusion are core values at ICEYE. We are passionate about building and sustaining inclusive and equitable working and learning environments for all colleagues. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.

Apply now to start your ICEYE journey and help us continue to make the impossible possible together.
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