Desktop Support _Lead

Wipro Limited
Mumbai, India/Remote
Added: January 16, 2024

Dear Folks,

PFB the JD for your reference.

Experience range- 4+ years

Location- Mumbai Location Only

Skill - Remote Desktop Support

** Looking for immediate to 30 days notice Period

Skill Required:

• Experience of 5+ years Leading a team of 20+ resources from End User Support domain.

• Good Communication skills and confident to handle Customer Escalation.

• Strong Technical knowledge in supporting End user issues on IT Hardware, latest Win OS, Messaging, Applications, Outlook 365, Microsoft Work, Excel & Powerpoint.

• Must have experience in handling end user issues remotely and perform remote troubleshooting through diagnostic techniques.

• Should have experience of working on SLA based projects.

• Experience working on Remote Support Tool, ITSM Ticketing Tool (Service Now).

If interested, kindly share your updated resume along with below details:

  • Total years of experience
  • Relevant Years of experience in Remote Desktop
  • Relevant Years of experience in Troubleshooting
  • Relevant Years of experience in ITSM Servicenow Ticketing tool
  • Current CTC
  • Expected CTC
  • Notice period
  • Current Organization
  • Ex-Wiproite: Y/N
  • Any offer in hand : Y/N
  • Current Location:
  • Preferred Location:
  • Education-