Data Ops Program Manager

HERE Technologies
Leon, Mexico/Remote
Added: January 15, 2024
What's the role?

This position is responsible for leading ‘Data Operations’ activities for a workgroup at a large-scale data operations center for executing geo-coding related activities that address both regional and global data operations requirements. Each workgroup will consist of 80-150 people. This role is under the general direction of the Sr. Data Ops Program Manager and LDO Site Leader and is responsible for leading the workgroups (projects/programs/regions) for effective project management (including planning and execution) to achieve delivery, quality, cost, speed and efficiency targets.

Main Responsibilites

  • Provide leadership to Data Operations Managers and data operations teams to improve project planning, execution, monitoring and control; and drive early identification and mitigation of risks.
  • Collaborate with various business verticals in HERE and functional groups to ensure that the Data Operations delivers effectively through the project and product lifecycles
  • Ensure each work group develops appropriate detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project
  • Lead the interface with PMO and other functional group to prioritize project execution and project delivery planning
  • Design and develop framework for new project / program to be launched in operations
  • Drive Innovation culture within workgroup
  • Ensure adherence to management processes, quality standards and project specifications; and foster a culture of quality and performance
  • Ensure employee performance management is timely and appropriate across teams / groups
  • Identifies and develops processes and programs for continual improvements; and drives positive change management
  • Be an advocate of HERE values for culture assimilation within teams
  • Identify and drive workgroup initiatives and drive positive change across workgroup
  • Applies knowledge of key business drivers and the factors that maximize portfolio performance
  • Solves complex operational problems with impact to multiple areas (within and outside GCO); leverages the appropriate resources within or outside the area.
  • Persuades managers and leaders to act and/or influence wider stakeholders outside LDO for overall portfolio success.

Who are you?

  • Bachelors in engineering or technical related discipline required
  • MBA or equivalent desirable
  • Minimum 12+ years of relevant experience with 6+ years experience in project / program management and sound understanding of operations & operations strategy development/execution.
  • A combination of educational qualifications and work experience can be considered for equivalence.
  • Project Management Professional (PMP) certification or demonstrable equivalent experience
  • Demonstrated leadership and talent management skills
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Strong interpersonal communication skills, including presentation, written and verbal.
  • Good leadership, people management and coaching skills
  • Proven understanding of technology and work process flows
  • Strong analytical and problem-solving skills.
  • Advanced computer skills and excellent knowledge of business software applications such as MS Project/Open Workbench and Microsoft Office (Word, Excel, PowerPoint)
  • Ability to collaborate with internal/external groups for effective problem resolution and change management
  • Strong Process oriented skills with self-initiative to drive continual improvements.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.