Customer Success Manager - Energy & Utilities

Milan, Italy/Remote
Added: March 5, 2024

Sr Account Manager - Energy & Utilities

OverIT description

Our mission is to support customers keep our communities warm, safe, and running, sustainably.

We make this possible, providing our customers with the best-of-breed Field Service Management software platform specifically designed for linear asset management, and through our industry experts and cutting-edge technologies.

A career at OverIT means unleashing your potential in a high-growth and high-energy environment. Moreover, you will join a SaaS company committed to becoming a global leader in FSM while enhancing your potential in a great place to work.

We are committed to growing along with our customers and partners, inspiring talents, and giving back to the community. We rely on four core values: trust, customer success, excellence, and simplicity.

Job overview

As a Customer Success Manager at OverIT, you will play a pivotal role in driving customer success and revenue growth within your assigned portfolio. Reporting directly to the Sr Director of the Energy & Utility division, you will collaborate with the Delivery and Sales teams to ensure a seamless customer experience. Your responsibilities will include customer relationship management, business development, and overall revenue accountability.

Key Responsibilities

Customer Success and Relationship Management:

  • Develop and maintain strong relationships with key customers, fostering long-term partnerships for mutual success.
  • Ensure that project deliverables meet the highest quality standards and contribute to the customers' strategic objectives.

Business Development and Revenue Accountability :

  • Drive business development initiatives within assigned portfolio, identifying up-sell and cross-sell opportunities.
  • Take ownership of revenue targets and actively contribute to the growth and financial success of the Energy & Utility division.
  • Partner with the Sales team in contract negotiations, ensuring favorable terms for both parties.

Coordination and Collaboration:

  • Collaborate closely with the Delivery team to guarantee successful implementation and delivery of solutions.
  • Work with the Sales team to align strategies, ensuring a consistent approach to customer engagement.
  • Coordinate with cross-functional teams to address complex customer needs and resolve issues quickly.

Teamwork and Leadership:

  • Foster a collaborative team environment, working closely with Project Managers and other stakeholders.
  • Provide strong leadership by setting clear objectives and translating the strategic vision into actionable goals for the team.

Strategic Vision and Customer Evolution:

  • Collaborate with customers to develop a strategic vision for the evolution of their solutions, aligning with business goals.
  • Establish a shared path with customers for continuous improvement and innovation.
  • Drive initiatives that bring value to the customer and strengthen the long-term partnership.

Portfolio Management:

  • Effectively manage a customer portfolio, ensuring customer satisfaction and retention.
  • Collaborate with partners to enhance the overall customer value proposition.

Required Experience and Skills

  • Strong customer focus and the ability to thrive in a complex, mission-critical environment.
  • Exceptional teamwork and collaboration skills to work effectively with internal and external stakeholders.
  • Proven experience in managing and expanding customer portfolios.
  • Excellent communication skills, both written and verbal, to effectively engage with customers, partners, and internal teams.
  • Financial acumen, including experience managing project/program financials and ensuring profitability.
  • Familiarity with Agile methodologies and ability to optimize project management processes for efficient and effective value delivery.

If you are a results-driven professional with a passion for customer success and a proven track record of managing complex customer relationships, we encourage you to apply for this stimulating opportunity as a Senior Account Manager at our dynamic software company.

Why join us

  • Location flexible approach: you will be able to choose where to work from within Italy (and within the constraints of the business requirements);
  • Learning Path: since we advocate continued learning, you will have free access to the e-learning platforms and participation in the training courses;
  • Meal vouchers: even if you work remotely;
  • Stimulating, young, innovative, and global working environment to unleash your full growth potential.

At OverIT we value diversity and are committed to equal employment opportunities regardless of religion, age, disability, sexual orientation, gender perception or identity, ethnicity, or place of origin.