Customer Success Manager / Client Service – Property Insurance Claims Solutions

London, UK
Added: February 16, 2024
Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

  • Foster and enhance our client relationships so that customer satisfaction, growth, revenue and retention targets are met.
  • Add value to each and every interaction with the client.
  • Nurture relationships to gain a deep understanding of the client's needs, work with IT delivery, operations and product teams to tailor our delivery to meet those needs. Providing detailed and precise feedback to internal teams to support continuous improvement.
  • Ensure Client needs are met in a way that is congruent to our product strategy and in line with Verisk values and behaviours.
  • Use your experience of Property claims/IT Systems/Process design/Client Management to ensure quality solutions are developed and delivered for our clients.
  • Identify up sell and cross sell opportunities
  • Use data to provide meaningful insights and recommend actions to customers/internal teams to enhance business results.

Account Management

  • Responsible for building and maintaining strong relationships with Verisk customers, including managing key https://w
  • clients to maximise the value gained from Verisk Property Claims solutions and to develop understanding of key benefits, for example: pro-actively send monthly reports; arrange meetings; introduce new functionality, recommend process r
  • eview; analyse support issues and advise on market trends.Internally collaborate to develop the strategy for each customer account that meets both th
  • eir needs and the financial and strategic goals of Verisk Develop strong client relationships and
  • provide clear and frequent communications as appropriate Gain a deep understanding of each customer
  • ’s needs to ensure their critical success factors are met Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product)
  • to ensure optimal performance and continuous improvement Action plan to correct unde
  • rperformance or implement changes that drive improvements Identify process or performance improvement opportunities using understanding of each cli
  • ent’s processes and the wider external end-to-end process Explore the white space
  • with clients to retain business and develop opportunities Identify product e
  • nhancement opportunities, working with the product groups Working with Client Support Analysts and Account Managers (UK) and Product Specialists (US) to manage setup, implementation and configuration. Ensure customer satisfaction and resoluti
on of all post-s
  • ales issues: technical or non-technical.

    Account Growth

    Encourage clients to increase their usage of Verisk Claim
  • s products using data, analysis and insight to show value Work with Product Teams to be the voice
  • of the customer in terms of meeting their evolving needs Establish with clients their future plans with the use of the products, and ho
  • w different products can help align with their strategies Through both an awareness of the products and services contracted with each client and the performance analysis of each account, identify upsell opportunities which would enha
nce or improve t
  • he clients’ performance or satisfaction


    Demonstrable client service/ account mana
  • gement experience or similar functional skills is requiredProperty claims experience is preferable e.g Supplier Relationship Man
  • ager, Loss Adjuster, Claims Professional, Account Manager.Project manage
  • ment and claim systems integration experience is desirableHighly numerate and excellent communicator, used t
  • o communicating at all levels throughout the organisa
  • tion The ability to use data to influence decision-making Previous experience working with technology solutions to solve business problems is hig
  • hly advantageous, as is knowledge of construction industryPrevious use of esti
  • mating/scoping software is advantageous, but not essentialProactive attitude with
  • solutions orientated approach to solving client challengesTravel (within UK and Europe) is likely t
  • o be required to visit assigned accounts when appropriate.O
ccasional exceptional ho urs as needed to meet deadlines.

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by Th
  • e Verisk Way, to Be Remarkable, Add Value, and Innovate.

    Be Remarkable by doing something
  • better each day in service to our customers and each other Add Value by delivering im
  • mediate and sustained results that drive positive outcomes Innovate by redefining what’
s possible, embraci ng challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.