CAD Implementer

Hexagon Safety, Infrastructure & Geospatial
Worcester, MA
Added: March 5, 2024
Job Description

Reporting to the Professional Services Manager, the CAD Implementer will undertake and occasionally lead activities related to the introduction, design, development, configuration, installation, and support of Hexagon’s computer aided dispatch products and applications specializing in the Public Safety industry (9-1-1, Law Enforcement, Fire Protection Service, Emergency Medical Service).

  • Participate in functional requirement definition and analysis
  • Create complex workflow through involvement in functional requirements definition and analysis
  • Lead simple data modeling and data conversion definition activities
  • Performs complex configuration and installation of Hexagon’s COTS products
  • Lead overall design of simple solutions for customers
  • Deliver product training (end users and system administration)
  • Design (including documentation), develops, installs and conducts acceptance testing of custom developed applications and system interfaces
  • Lead database administration activities
  • Lead support of customer’s acceptance testing of Hexagon’s products
  • Other duties as assigned


  • A degree in the Sciences, Computer Sciences, Engineering, or a related discipline, or equivalent combination of education and experience.
  • Minimum of 7 years relevant experience related to technical application development
  • Demonstrated success in a minimum of 4 of the following areas (pre-requisites for this level):
    • Delivery of end-user training sessions on Hexagon software
    • Creation of functional requirements definition and analysis activities
    • Having lead technical tasks within a project team on more than one occasion, for a system which is being used in production
    • Having demonstrated ability to build good relationships with customers
    • Delivery of customer presentations or training to a small to medium size audience
    • Ability to interact effectively with customers and build and maintain positive customer relations
    • Consistently displays positive teamwork behaviors in line with Hexagon culture, including: reliability, effective and respectful communication & listening skills, proactive sharing of knowledge, cooperation and flexibility in approach and work style, and showing commitment to the team.
    • PSAP or field operations experience highly desired

Technical Skills & Knowledge

  • In-depth knowledge of specific products
  • Advanced technical skills and knowledge related to development or implementation of the following:
    • Relational Database Management (Oracle, SQL Server)
    • Desktop & Web based application development
    • Web services and client/server applications
    • Strong understanding of related application workflows
  • Thorough knowledge and application of project management concepts and practices
  • Proficient in requirements gathering and analysis
  • Committed to customer satisfaction and delivering quality service
  • Handles multiple tasks concurrently and prioritizes workload effectively
  • Adaptable to changing requirements
  • Strong verbal and written communication skills as it relates to conveying technical information internally and externally
  • Shares knowledge and assists others in the completion of their tasks to support team goals
  • Understands and is able to articulate the business priorities of the professional services organization
  • Engages in complex problem-solving exercises utilizing independent or team problem-solving skills


  • Up to 50% travel required within North America
  • Primary travel will be within the State of Massachusetts