Business Operations Analyst II

HERE Technologies
Leon, Mexico/Remote
Added: January 15, 2024
What's the role?

The Business Operations Analyst II position within global Content Operations (GCO) is responsible analysis and support capacity planning. This position is also responsible for resource planning needed to execute the work across work streams as per the cost plan.

Main Responsibilities

  • Support/lead and facilitate monthly, quarterly and annual Operations Review with relevant materials as part of overall operating framework.
  • Support/lead data analysis of results from operations and undertake various analysis for e.g. trend analysis and closed loop analysis
  • Provide relevant data and analytics to support decision making in various initiatives across Global Content Operations
  • Support/lead implementation of Data Operations management processes across teams and across departments
  • Ad-hoc analysis and support for management team (this is a substantial part of the role)
  • Regular working communication with operations management team regarding planning and operations issues and project requirements
  • Create and communicate forecasted demand reports by individual data operations site and globally
  • Analyze capacity vs. demand variance status and assign actions items for the operations management team to drive alignment
  • Manage Operations schedule and align operations schedule with master release schedule
  • Weekly plan and maintain capacity requirements as per the demand
  • Plan resources as per the demand to Work Stream for successful execution
  • Define, plan and facilitate monthly, quarterly and annual capacity management calls with relevant materials as part of overall operating framework.
  • Provide relevant data and analytics to support decision making on coding location and timing assignments based upon alignment with GCO strategy
  • Maintain Hiring and attrition tracker and send timely requests for backfills

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer.

Who are you?

  • Graduate/PostGraduate degree: Major/Minor Computer Information Systems, Mathematics, Business Administration (emphasis in Operations Management, Statistics or Finance)
  • 3-4 years general business experience in consulting, operations, product management or project management roles
  • Ability to interface with senior managers; Strong oral and written communication skills
  • Ability to multi-task in a fast-paced environment while meeting critical deadlines
  • Ability to process and analyze large amounts of data to support project planning efforts
  • Ability to form and maintain relationship with key stakeholders and internal clients
  • Strong working knowledge of MS Excel, Project and Access Applications
  • Strong analytical, problem solving and negotiation skills
  • Excellent written and oral communication skills

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.