Back Office Assistant

Esri BeLux
Wemmel, Belgium/Remote
Added: March 18, 2024

Embark on an exciting journey with Esri Belux, a leader in providing advanced location-based solutions to clients in Belgium and Luxembourg.

We are looking for a Back Office Specialist to join our dynamic team, based near Brussels. By using your passion to help our customers you will play a crucial part in the success of Esri Belux. You will have the opportunity to build relationships with national and international customers in different sectors as well as teams within Esri Belux.

As a Back Office Specialist at Esri Belux, your role will involve:

  • Being the bridge between our customers and the back office / sales department regarding maintenance contracts and licenses for using the Esri software.
  • Pro-actively contact our customers to follow up on the current licenses and renewals.
  • Answer questions of customers and other departments internally.
  • You offer support to the customers relating to questions for licenses and will log these tickets in the CRM system.
  • Use your problem solving and analytical skills to review the software orders and to process them.
  • Manage all activities linked to orders (order processing, invoicing).
  • Manage the licenses & maintenance of every customer (Business Central).
  • Draft and follow up for the maintenance renewals.

What is your story?

  • At least 3 years experience in a customer facing department.
  • Strong communication skills.
  • Teamplayer.
  • Strong analytical skills with a high focus on details.
  • Experience in working in a fast pacing environment is a plus.
  • Extensive knowledge of Microsoft tools such as Word, Excel, Teams.
  • Knowledge of Business Central, Salesforce is a plus.
  • Fluent in Dutch, French and English.

What do we offer?

  • A unique opportunity to cultivate your talents in the fascinating world of technology solutions.
  • Access to diverse training tracks, fostering continuous professional development in an international environment.
  • A pleasant working atmosphere within a dynamic company.
  • An attractive compensation package with home office possibility.