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Position

Account Manager

Company
Company
Cyvl.ai
Place
Somerville, MA
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Added: April 13, 2024

At Cyvl.ai, we're passionate about using cutting-edge AI and LiDAR technology to transform infrastructure management and create a safer, more sustainable world. We're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring our customers are successful and satisfied with our products and services. You will work closely with the sales, marketing, and product teams to onboard new customers, provide ongoing support, and identify opportunities for upselling and expanding customer relationships.


What you’ll do:
  • You will be a "farmer", onboarding enterprise customers and growing NRR through cross-sell, upsell, and renewals
  • Serve as the main point of contact for our civil engineering firm customers, ensuring their success and satisfaction with our products and services
  • Develop and maintain strong relationships with customers through regular communication and proactive outreach
  • Upsell and cross-sell our products to engineering firms + expand accounts across offices
  • Collaborate with the sales team to onboard new customers and ensure a smooth transition from sales to implementation
  • Provide training and education to customers to ensure they are fully utilizing our products and services
  • Monitor customer usage and proactively identify opportunities for upselling and expanding customer relationships
  • Provide technical support and troubleshooting assistance to customers as needed
  • Maintain accurate records in HubSpot of customer interactions, sales activity, and revenue projections
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • 2+ years of experience in customer success, account management, or a related field
  • Able to build strong relations with customers
  • Experience with CRM software and other customer success tools
  • Passionate about technology and innovation
  • Experience in the civil engineering or government sectors is a plus.
  • If you're a results-driven individual with a passion for customer success, then we want you to apply to join our team. At Cyvl.ai, you'll have the opportunity to work on cutting-edge technology and make a meaningful impact on the world.
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